Shipping Policy

We are pleased to offer shipping to our customers globally. Our shipping rates are designed to be simple and transparent.

At DoraSutra, we are committed to ensuring the highest quality for our handcrafted sarees. Each piece is thoroughly inspected before being shipped. Please read our return policy carefully before placing your order.

Eligibility for a Return

We have a strict return policy to protect the integrity of our products and our artisans. Returns are only accepted under the following conditions:

• The item you received is **damaged or defective**.
• Returns for any other reason (e.g., you changed your mind, dislike the color or fabric, or ordered the wrong product) are **not accepted**.

Mandatory Unboxing Video

To prevent fraudulent claims and to protect both our customers and our business, an unboxing video is **absolutely mandatory** to process any return request. Without a valid video, your return request will be cancelled.

Unboxing Video Requirements:

• The video must be a **single, continuous clip** with no pauses, cuts, or edits.
• The video must begin by showing the **unopened and sealed shipping package** from all sides, with the shipping label clearly visible.
• The process of **opening the package (breaking the seal)** must be clearly captured.
• After opening, inspect the product from all angles.
• If the product is defective, you must **clearly show the specific damaged area** in the video.

Please note: Failure to provide a video that complies with these requirements will result in the immediate cancellation of your return request.

How to Initiate a Return

1. Contact Support:** Email us at info@dorasutra.com within 24 hours of delivery.
2. Provide Details:** In your email, please include your Order ID (e.g., DS10021), your full name, and attach the mandatory unboxing video file or a link to it.
3. Review:** Our team will review your claim and video evidence within 2-3 business days.
4. Resolution:** If your return request is approved based on the evidence provided, we will contact you with instructions for the next steps, which may include a replacement or a full refund.

Refunds

Upon approval of a return, and after we have received and inspected the returned item, a refund will be processed to your DoraSutra Wallet within 7-10 business days which you can use for your next purchase.